Frequently Asked Questions

Getting started with WPfoss is easy! You have two simple options:

Option 1: Order Directly
Visit our Services page, choose the service you need (Website Design, Maintenance, Mpesa Integration, or Wiki Hub), and place your order. We'll contact you within 24 hours to begin working on your project.

Option 2: Schedule a Consultation
Fill out the form on our Contact page to schedule a free consultation. We'll discuss your specific requirements, provide a detailed proposal with pricing, and answer any questions you have before you commit.

Both options lead to the same great service, choose whichever feels more comfortable for you!

Timeline depends on the project complexity:

• Simple Business Website (5-10 pages): 1 week
• E-commerce Store: 3-5 days
• Custom Complex Website: 3-4 weeks
• Wiki Hub Setup: 2 days

We'll provide you with a clear timeline during our initial consultation and keep you updated throughout the process.

Yes, an onboarding form will be provided where you will provide all information and content you need us to put in the website. This includes images and your company logo.

We'll work with whatever you have and fill in the gaps where needed.

We provide comprehensive digital solutions for Kenyan businesses:

• Professional Website Design: Custom, mobile-responsive websites optimized for conversions and SEO
• Website Maintenance & Support: Security updates, backups, bug fixes, and performance optimization to keep your site running 24/7
• Mpesa Integration: Seamless payment processing
• Wiki Hub: Centralized digital organization system for all your business files, documents, and knowledge
• Google Workspace Setup: Professional email, cloud storage, and collaboration tools configuration
• E-commerce Solutions: Online stores with product management and secure payment processing
• Family Album: Beautiful, private photo galleries to preserve and share your precious family memories securely.

Visit our Services page for detailed information on each service.

Wiki Hub is our centralized knowledge management system that solves the problem of scattered information. Instead of searching through WhatsApp, email, and Google Drive, everything is organized in one searchable location.

Perfect for:

• Company policies and procedures
• Training materials and onboarding guides
• Product documentation
• Team collaboration and project files
• Customer support resources

Learn more on our Wiki Hub page.

Yes! We offer comprehensive maintenance packages that include:

• Backups
• Security updates and patches
• Performance optimization
• Bug fixes and troubleshooting
• Uptime monitoring
• Priority support

We don't just build and disappear, we're your long-term partner keeping your site secure and running smoothly.

Absolutely! We specialize in website redesigns. Whether your site looks outdated, doesn't work on mobile, or isn't converting visitors into customers, we can help.

We'll analyze your current site, understand what's working and what's not, and create a modern, high-performing website that achieves your business goals.

M-Pesa integration is essential for Kenyan businesses because:

• It's what Kenyans use: Over 30 million Kenyans use M-Pesa daily, it's the payment method they trust
• Instant payments: Money arrives in your business account immediately, improving cash flow
• Increases sales: Customers are more likely to complete purchases when they can pay with M-Pesa
• Reduces abandoned carts: Familiar, easy payment process means fewer people abandoning their purchases
• Automated receipts: Customers get instant SMS confirmations
• Lower transaction fees: More affordable than credit card processing

We handle all the technical complexity—from Safaricom API integration to testing and deployment.

We accept multiple payment methods for your convenience:

• M-Pesa (Paybill and Till Number)
• Bank Transfer
• Credit/Debit Cards (via payment gateway)

We require a 50% deposit to start work, with the remaining 50% due upon project completion and your approval.

If you're on our maintenance plan, we've got you covered:

• We'll restore your site from our backups
• Identify and remove malicious code
• Strengthen security measures
• Get you back online as quickly as possible

We've successfully recovered dozens of hacked websites—check out our portfolio for examples like the Advanced Mobility restoration project.

Yes! We build all websites with user-friendly content management systems (WordPress). After launch, we provide:

• Training session on how to update content
• Video tutorials for common tasks
• Written documentation
• Ongoing support when you need help

You'll be able to update text, images, blog posts, and more, no technical skills required.

We believe in complete transparency. Throughout your project:

• Regular WhatsApp/email updates on progress
• Scheduled check-in calls at key milestones
• Quick response to questions and feedback

You're never left wondering what's happening—we keep you informed every step of the way.

Pricing varies based on your specific needs:

• Simple Business Website: Starting from KES 30,000
• E-commerce Store: Starting from KES 30,000
• Wiki Hub Setup: KES 5,000
• Mpesa Integration:KES 1,000/year
• Monthly Maintenance: From KES 5,000/month
• Family Album: From KES 29,999/year

Contact us for a detailed, customized quote based on your requirements. We offer transparent pricing with no hidden fees.

Yes! For larger projects, we offer flexible payment plans:

• 50% deposit to start work
• 50% upon completion and approval
• For very large projects, we can arrange milestone-based payments

We want to make professional digital solutions accessible to all Kenyan businesses.