An AI front desk that answers patients the moment they message
Patients rarely wait. If a message about a toothache or a consultation fee is not answered quickly, they call the next clinic on the list. Your front desk cannot be on the phone, at the counter and on WhatsApp at once. A 24/7 AI agent handles the routine enquiries, consultation fees, opening hours, what a procedure involves, whether you take a given insurer, and books the appointment, while your staff stay with the patients in front of them.
What it costs you today
- Enquiries come in after hours and at weekends, exactly when people notice symptoms.
- Reception is interrupted constantly by questions that are the same every day.
- Patients ask for fees and insurance cover before they will commit to booking.
- Missed appointments are never rebooked because nobody has time to chase.
What the agent handles for your clinic
- Answers consultation fees and what each procedure typically involves
- Confirms which insurers and payment options you accept
- Checks availability and books appointments into your calendar
- Triages urgency and escalates anything clinical to your team immediately
- Sends reminders and handles reschedules to cut no-shows
- Answers location, hours, parking and preparation instructions
- Follows up with patients who enquired but never booked
- Collects the basics before the visit so reception is not starting from zero
What changes
- Patients get answers within seconds, day or night
- Reception is interrupted far less by routine questions
- Fewer empty chairs from no-shows and unfilled cancellations
- Enquiries that used to go cold turn into booked appointments
Common concerns
Will it give medical advice?
No, and that is deliberate. It handles logistics: fees, availability, hours, insurance and preparation. Anything clinical is escalated to your team with the full conversation, and we configure urgent keywords so serious cases are flagged immediately.
Is patient information handled safely?
It runs on the official WhatsApp Business platform, conversations are logged to your systems only, and we never train public AI models on your data. WPfoss is a registered Data Controller and Data Processor with the ODPC in Kenya.
Can it stop it from promising things we cannot deliver?
It only answers from the information you approve. Where it does not have an approved answer it says so and hands over rather than guessing.
Frequently asked questions
Can it handle multiple doctors or departments?
Yes. It can route by service or practitioner and book into the correct calendar.
Does it reduce no-shows?
It sends reminders and makes rescheduling a one-message action, which is what usually recovers an appointment that would otherwise be lost.
Can it work alongside our phone line?
Yes. It handles WhatsApp and Instagram so your phone line and counter are freed up for patients who are physically present.
How fast can we start?
Same day. We need your service and fee list, insurers accepted, booking rules and your WhatsApp Business number.
Free to install. Simple monthly plans.
We build, train and launch your agent at no cost, and it goes live the same day. Then pick the plan that fits your volume.
Best if you want to launch today on one number and stop losing after-hours leads.
- 1 messaging channel (e.g. WhatsApp Business)
- 24/7 AI replies in under 20 seconds
- Up to 20 AI responses per chat
- Image understanding
- Lead qualification & contact tagging
- Auto-reply to incoming messages
- 20K characters of bot instructions & FAQ
Best if you need appointment booking and more than one channel (e.g. WhatsApp + Instagram).
- Everything in Basic, plus:
- Up to 3 messaging channels
- Up to 50 AI responses per chat
- AI appointment booking
- Real-time web search
- Voice-note & document understanding
- Reply to Instagram & Facebook comments
- Automatic follow-ups & outgoing campaigns
- Unlimited contacts & campaigns
- 50K characters of bot instructions & FAQ
Best if you handle high message volume and want your own Anthropic key and API access.
- Everything in Standard, plus:
- Up to 7 channels: WhatsApp Business API, WhatsApp Web, SMS, LINE, Facebook Messenger, Instagram DMs & Chat Widget
- Unlimited AI responses per chat
- Video understanding
- Combined campaigns & advanced mode
- API access, webhooks & custom functions
- Bring your own Anthropic API key
- 100K characters of bot instructions & FAQ
What is a channel? A channel is one place your customers message you — like WhatsApp Business, WhatsApp Web, SMS, LINE, Facebook Messenger, Instagram DMs, or your website chat widget. It is not a separate account; it is each inbox your one AI agent watches and replies in. Your plan sets how many channels you can connect.
Ready to stop losing clinic enquiries?
Installation is free and your agent goes live the same day. Prefer to see it first? Book a free 30-minute call.